PC Support
Keydata Solutions Limited provides comprehensive technical support for all your home computer needs helping you solve problems relating to your PC or laptop. Support can be provided through onsite call outs, as well as by email, phone or remotely through the internet. Our highly trained engineers can help with a range of support issues; from start-up errors and device conflicts to blue screen errors and system freezes.
We provide assistance with the following main areas of PC support:
Faulty Computer
Whether you are experiencing problems with your PC, Laptop or Apple Mac, we can support all operating system types including:
- Windows Vista
- Windows XP
- Windows Me
- Windows 2000
- Windows 98
- Apple Mac OS 8
- Apple Mac OS 9
- Apple Mac OS X
In previous support callouts have resolved issues where computers were not powering up, or where PC’s were emitting coded bleeps. We have also solved problems where user PC’s were displaying an error message stating that the hard disk was not accessible or that there was ‘No System Disk’.
Data Recovery
Even when a file has been deleted from the computer, it is still possible with specialist software to recover it and make it available once again. For important information that has been accidentally deleted we offer data recovery services that can often salvage files even when they have been deleted from the recycle bin. The success of this procedure relies heavily on how much the computer has been used since the file was deleted. If you have deleted a file that you need to recover, stop using the PC as soon as possible and give us a call.
Virus and Spyware Removal
If your computer has become infected with a virus or form of spyware which your current anti-virus or anti-spyware application is unable to remove, we can provide support to successfully eliminate the threat ensuring it cannot regenerate itself once the computer has been restarted. Once the threat is removed we ensure your anti-virus and anti-spyware applications are functioning correctly and offering suitable protection to ensure future threats are prevented.
Broadband and Wireless Connectivity Issues
ADSL and Cable broadband is great when it all works, and an absolute nuisance when doesn’t. Most providers today supply pre-configured routers allowing users to simply plug in the equipment and browse the internet. However for a growing number of home users this is no longer suitable. Maybe the router doesn’t support wireless that you would like to utilise with your new laptop, or you want to connect more PC’s to the internet with having to pay your Internet Service Provider (ISP) more money. Some ISP’s also supply very basic equipment with their ADSL tariffs to reduce broadband performance.
Keydata Solutions Limited has vast experience in ADSL and Cable broadband solutions and configurations using Ethernet and wireless connections. We can explain the benefits using various types of equipment and arrangements to ensure you get the maximum out of your internet browsing and downloading experience.
Health Check and System Tuning
If your PC or laptop is more than two years old and is running slowly or programs are failing to start, the cause is most likely related to the hardware used in the machine. Increasing the amount of memory in the computer would allow more applications to multitask at once, while a faster hard disk drive would make the operating system load faster and provide more space for storing pictures, music and videos. These upgrades are usually more cost effective than buying a new computer.
If the computer is fairly new and is running slowly, we can perform a health check to see what is causing reduced performance proposing ways to resolve the issue. The health check includes examining installed programs for disk, memory and CPU consumption, as well as checking the operating system, anti-virus, firewall and anti-spyware status to ensure the computer is not infected or vulnerable to threats.
Upgrades and Product Advice
Keydata Solutions Limited can advise which products offer the best value and performance for your money, selecting the right solution to cater for your requirements without you having to research the subject yourself, and avoiding potential pitfalls with certain products. The upgrade could be to increase performance or storage on the computer, or it could be advice to purchase a reliable multi-function printer – whatever your requirements we offer valuable impartial advice on most IT hardware and software based products.
Training
We can provide training on how to use Microsoft Windows and Microsoft Office as well as other commonly used programs like Sage for accounting, Actinic for running an Ecommerce website and Adobe Photoshop for image editing and graphics creation.